Amaco Pasta Machine & Great Customer Service

In addition to working in fired ceramic clay and oil clay for purposes of bronze, I do work in other mediums as well. I've produced work in air-dry paperclay and also in polymer clay. Sculpting in different mediums requires different tools. When working in polymer clay, I work in miniature and small scale, sculpting the human figure in the form of fairies and sell them on Ebay - perhaps I'll have some on Etsy soon.

One of my goals of working small and in polymer clay is to master this clay and do some work for the collectibles industry and by sculpting the fairies, I am teaching myself more about the medium and sculpting on this small scale.

When working in polymer clay is is imperative that you condition the clay careful to distribute the oils, soften it to a workable consistency and ensure blended clays and colors. To do this, I cut the clay into small pieces and feed them through my Amaco Pasta Machine. I'm sure that I purchased this piece of equipment 10+ years ago and use it for oil clay and polymer clay as needed. One day, while clamping it to my desk, the thumb screw on the clamp broke in two. I used epoxy clay to rebuild the thumbscrew and got another year of use out of it but it broke in two again when using on January 7th.
This time, I went to Amaco.com and contacted them about possibly getting a new thumbscrew piece to replace the broken one. On January 8th, I promptly received an email reply that they would send one to me.

Yesterday the part came in the mail - the packeage is postmarked Jan. 8th. Same day service! They not only sent the thumbscrew - they sent a replacement handle and clamp to boot. This is excellent customer service and Amaco will be at the top of my list for any supplies that I need in the future. Love companies that respond quickly go the extra mile.